Whistler Adventure School Coronavirus (COVID-19) Response


Update – SEPTEMBER, 2022.

Note that some guidelines may still be in place for all travellers and any travellers who are not fully vaccinated arriving from International Destinations are required by Canadian Law to comply with the Self-Isolation requirements outlined on the Government of BC Website   as well as the Federal Airline Travel Requirements Page Please monitor these sites closely as new measures are being put in place and new arrivals must adhere with all current guidelines.

Any students travelling from outside of Canada to attend WAS must respect all Canadian Federal and Provincial guidelines and regulations as well as follow the WAS Covid Safety plan.  Please refer to the link below for the most current guidelines. https://travel.gc.ca/travel-covid/travel-restrictions/covid-vaccinated-travellers-entering-canada

WAS VACCINATION POLICY – Is in effect when and as required by Vancouver Coastal Health and the Provincial Health Orders governing vaccination policy for private and public indoor spaces. See https://www2.gov.bc.ca/gov/content/covid-19/vaccine/proof for the most current updates

Please review the WAS Covid 19 Safety and Readiness Plan  to review in detail the steps taken by the administration of WAS to prepare staff and students to deal with Covid at the Campus.

More information is available on the following links from the Government of Canada:


The Staff and Faculty at the Whistler Adventure School continue to offer our full course selection and to welcome Domestic and International students following  the IRCC decision on opening Canada to International Students coming as of October 20, 2020 with approved Safety plans.  Please read the link below:


All students and staff also need to monitor their health and ensure that they do not come to the school if they have any COVID symptoms of have had any known contact with someone who has tested positive for Covid.  All staff and students will be sent the Covid Policies for students and staff document prior to attending their first class of each course.

The WAS administration team are continuing to work regular hours and all operations are being adjusted, per guidelines set by the Public Health Agency of Canada. Any current students needing to speak with our staff can do so by virtual appointment and we are available to support our students at any time during this unprecedented time.

We are closely monitoring the World Health Organization (WHO), the BC Centre for Disease Control, and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials.

Within British Columbia, Provincial Medical Health, the BC Centre for Disease Control, Ministry of Health and Vancouver Coastal Health are leading the coordinated response to COVID-19. WAS continues to take direction from the BC Provincial Government as we plan and consider next steps.

A toll-free phone line has also been established in Canada (1.833.784.4397) to answer general questions about COVID-19.

Latest Update from PTIB (Private Training Institutions Branch of BC)

Proof of Vaccination:

  • Please check this link to see if and when proof of vaccination will be required in B.C. to access a broad range of social, recreational, and discretionary events and businesses throughout the province including:
    • Indoor and patio dining in restaurants, fitness centres and gyms, indoor ticketed sporting events, indoor theatre events, and indoor organized events like conferences and weddings; and,
    • Students living in on-campus student housing at B.C. post- secondary institutions.  Partial vaccination will be required bySeptember 7, 2021 to align with the start of the fall academic term.
  • Local health authorities are working closely with post-secondary institutions to provide access to the COVID-19 vaccine for all students, faculty and staff.
  • Discretionary non-educational activities and businesses on post-secondary campuses captured by the new proof of vaccination requirements include restaurants, coffee shops, pubs, gyms, and indoor ticketed events.
  • The specifics of the proof of vaccination requirements will be outlined in a new Provincial Health Officer Order currently under development.
  • Post-secondary institutions may implement their own proof of vaccination requirements as a part of their communicable disease prevention plans.  Institutions seeking to introduce their own proof of vaccination policies are responsible for doing their own due diligence and consulting with public health. Public health has advised that while institutions may consider a vaccination policy for employees, they are not supportive of proof of vaccination requirements for students participating in educational activities (e.g., classrooms, labs, field schools, tutorials etc.).


What precautions can I take to stay healthy and prevent the spread of infections? 

The advice from health agencies is:

  • Wash your hands frequently for at least 20 seconds using soap and water.
  • If a sink is not available, 60-90% alcohol-based hand rubs (hand sanitizer) can be used to clean hands if they are not visibly soiled. If they are visibly soiled, you can use an alcohol-based disposable hand wipe to remove the dirt and then use an alcohol-based hand rub.
  • Do not touch your eyes/nose/mouth with unwashed hands.
  • When you sneeze or cough, cover your mouth and nose with a disposable tissue or the crease of your elbow, and then wash your hands.
  • Stay home as much as possible, and self-isolate when you are ill to avoid spreading the illness to others.
  • Avoid close contact with people and practice social distancing.
  • If you are ill, have symptoms of flu like a fever or cough, you should stay home.

What is WAS doing to minimize the risk of infection to students, faculty and staff? 

WAS has senior level committees working to develop plans and responses to the evolving situation. We regularly consult with governing bodies such as the BC Centre for Disease Control and other government agencies on how to detect and mitigate any potential cases on our campus. We have appropriate measures in place, in the event that we are presented with someone displaying COVID-19 symptoms.

To lower the risk from our campus environment: 

  • Routine cleaning is scheduled and follows industry cleaning standards
  • We have posted information to remind people of how to reduce the spread of infections and continue to monitor and refill our current hand sanitizer stations located at the main entrance to classrooms.
  • We are encouraging all campus users to follow the best practices in self-care being shared by the BC Centre for Disease Control and Vancouver Coastal Health.

WAS is working hard to ensure that students, faculty and staff receive reliable and up-to-date information on preventive measures to reduce the risk of COVID-19.

Should students, faculty, staff or visitors who have travelled abroad remain at home for a period of time, after returning to Canada?

What should I do if one of my peers shows symptoms of COVID-19? 

Anyone who is concerned they, or someone they have been exposed to, may be experiencing symptoms of COVID-19 should contact their health-care provider or call public health at 8-1-1. For more information and the latest updates, visit http://www.bccdc.ca

What is WAS doing to ensure it is prepared, as the situation evolves? 

WAS senior team is meeting regularly to monitor the situation, develop plans, and respond as needed. WAS is in frequent contact with the provincial public health authorities and government authorities.

Is WAS proceeding with courses as scheduled on the website? 

WAS is consulting with health agencies regarding future scheduling and are working to reschedule classes for upcoming programs in the future as opposed to cancelling classes and programs. We will be contacting current students with scheduled updates.

What if I need to travel outside of Canada? 

WAS advises you to consult the Government of Canada’s official source of destination-specific travel information here: travel.gc.ca

Travellers with Canadian citizenship are advised to register their travel with the Canadian government here https://travel.gc.ca/travelling/registration.

Will there be any concessions for students who are unable to travel due to COVID-19? 

If any student is unable to travel due to government sanctioned restrictions, please contact WAS immediately. WAS will work with students on a case-by-case basis to determine how best to support them.

To access the WAS WorksafeBC re-start plan, please contact shelley@whistleradventureschool.com for a copy of the document which is also posted at the school.

COVID-19 Preparedness Plan for Whistler Adventure School (WAS)



In accordance with the COVID-19 Go-Forward Guidelines for B.C.’s Post-Secondary Sector, and federal guidance for post-secondary institutions, WAS has developed this COVID-19 Safety Plan.

WAS is committed to providing a safe and healthy workplace for all our employees, faculty and students. To ensure we have a safe and healthy workplace, WAS has developed the following COVID-19 Preparedness Plan in response to the COVID-19 pandemic. Managers and employees, faculty and students are all responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplaces and communities, and that requires full cooperation among our employees, faculty and students and management. Only through this cooperative effort can we establish and maintain the safety and health of all persons in our workplaces.

The COVID-19 Preparedness Plan is administered by Shelley Quinn who maintains the overall authority and responsibility for the plan. However, management and employees, faculty and students are equally responsible for supporting, implementing, complying with and providing recommendations to further improve all aspects of this COVID-19 Preparedness Plan. WAS’s team have full support in enforcing the provisions of this plan.

Our employees, faculty and students are our most important concern. WAS is serious about safety and health and protecting our workers. Worker involvement is essential in developing and implementing a successful COVID-19 Preparedness Plan. We have involved our employees, faculty and students in this process by addressing all employee and student feedback and matching their expectations for a safe work environment. 

WAS’s COVID-19 Preparedness Plan follows the industry guidance developed by the “Government of Canada’s Guidance for Post-Secondary Institutions During the COIVD-19 Pandemic” rules and standards, and the Province’s relevant and current executive orders. It addresses:

  • ensuring sick employees, faculty and students stay home and prompt identification and isolation of sick persons;
  • social distancing – employees, faculty and students must be at least six-feet apart;
  • worker hygiene and source controls, including face coverings;
  • workplace building and ventilation protocol;
  • workplace cleaning and disinfection protocol;
  • drop-off, pick-up and delivery practices and protocol; and
  • communications and training practices and protocol.

WAS has reviewed and incorporated the industry guidance applicable to our business provided by the province of British Columbia for the development of this plan, including the following industry guidance Ministry of Advanced Education, Skills and Training. Other conditions and circumstances included in the industry guidance and addressed in the plan that are specific to our business include:

  • additional protections and protocols for students, faculty, employees, guests and visitors;
  • additional protections and protocols for face coverings and personal protective equipment (PPE);
  • additional protections and protocol for access and assignment;
  • additional protections and protocol for sanitation and hygiene;
  • additional protections and protocols for work clothes and handwashing;
  • additional protections and protocol for distancing and barriers;
  • additional protections and protocols for managing occupancy;
  • additional protocols to limit face-to-face interaction;
  • additional protections for receiving or exchanging payment; and
  • additional protections and protocols for certain types of businesses within our industry.

Important note: WAS Covid plans are subject to change. Since the pandemic remains a fluid situation, we cannot commit to a precise date or schedule for changes to this plan. We will update WAS’s safety plans as new information becomes available.

Overview of Policies (all)

WAS COVID-19 Policies -Tier 1 Phase 1

  • Policies for WAS students, faculty and staff

WAS has identified places where the risk of transmission is introduced. The virus that causes COVID-19 spreads in several ways, including through droplets when a person coughs or sneezes, or from touching a contaminated surface before touching the face. To facilitate a safe environment, the following protocols must be maintained by all parties entering and participating in WAS activities:

Students (participants), employees and faculty:

  • will wash hands often
  • will maintain 2 meters of social distance
  • will wear a face covering nose and mouth at all times
  • will stay home if at risk or sick and are not showing symptoms
  • have not had contact with people with COVID outside of WAS (agree to disclose if so)

WAS has implemented leave policies that promote employees, faculty and students staying at home when they are sick, when household members are sick, or when required by a health care provider to isolate or quarantine themselves or a member of their household. Accommodations for employees, faculty and students with underlying medical conditions or who have household members with underlying health conditions have been implemented. 

WAS has also implemented a policy for informing employees, faculty and students if they have been exposed to a person with COVID-19 at their workplace and requiring them to quarantine for the required amount of time of 14 days. 

In addition, a policy has been implemented to protect the privacy of workers’ health status and health information.

Communication Policy

  • New International Arrivals must submit their Quarantine Plan and are advised to download ArriveCAN app (iOSAndroid or web format) per the Government of Canada Website.
  • WAS staff is directed to visit BCCDC at the site listed below for additional information. http://www.phsa.ca/our-services/programs-services/bc-centre-for-disease-control
  • WAS has signage in place at the entry of the school stating that staff, students and visitors exhibiting COVID-19-like symptoms are not allowed to enter the campus.
  • A travel and health information sheet will be distributed to all WAS staff, students and visitors in advance of their entering the classroom. The questionnaire must be fully completed and signed by WAS staff and students prior to being permitted to start class and enter the classroom or restricted area(s).  All completed information sheets are filed in the WAS Health and Safety binder kept by the administrator at the school.
  • Any visitors must make an appointment in advance and will be directed to making an online meeting wherever possible. In the event that a face to face meeting is required, the visitor must complete the health information sheet and follow the safety protocol, including wearing a mask, sanitizing hands on entry and maintaining physical distance of at least 2m.
  • Signage is in place to keep social distancing in corridors and entry ways. Physical distancing and sanitation signage is posted throughout the WAS campus as required by governing authorities.
  • WAS staff and students are informed not to congregate at the entryway or other common areas of the building in order to ensure physical distancing on arrival and departure.
  • When approaching the school, we ask student and staff to maintain physical distance of 2m at all times.

Arriving on Campus

Everyone entering the WAS campus will be required to:

  1. Fill out the health screening questionnaire.
  2. Directed to use hand sanitizer. 
  3. Wear a facemask (a non-medical mask will be provided to anyone who does not have one). 

Staff and students are encouraged to use their own individual facemasks and adhere to proper usage protocols whether for disposable or multi-use masks.

More information can be found at: http://www.bccdc.ca/health-info/diseases-conditions/covid-19/prevention-risks/masks

Appropriate signage will be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the campus. https://www.worksafebc.com/en/resources/health-safety/posters/help-prevent-spread-covid-19-entry-check-visitors?lang=en

All students are sent a full COVID 19 protocol email prior to the first class of every WAS course detailing the safety procedures and outlining that they must not come to class if they are feeling ill or have had contact with any person with Covid 19.

Employees, faculty and students have been informed of and must self-monitor for signs and symptoms of COVID-19. The following policies and procedures are being implemented to assess workers’ health status prior to entering the workplace and for employees, faculty and students to report when they are sick or experiencing symptoms. Signage is posted at all entrances as well as the BC COVID-19 Self-Assessment Tool is available online

WAS Staff and students are encouraged to limit contact with others, as well as wear masks and observe physical distancing requirements when possible, including while on transit to and from school/work. 

COVID Best Practice Signage

Social distancing of at least six feet will be implemented and maintained between employees, faculty and students in the workplace through the following engineering and administrative controls:

Maintaining physical distance policy

  • WAS faculty and staff will continue to work-from-home until otherwise appropriate
  • WAS will ensure proper space so that the number of people in each area is sufficient to prevent parties from coming too close to one another or members of the public. 
  • Maintain a distance of two metres between parties and others wherever possible
  • The WAS workspace has been configured to ensure a minimum of 2m between each workspace and a 3 m area all along the front of the teaching room for the faculty to maintain physical distance from the students.
  • Students will choose one workstation and will keep this workstation throughout the course to minimize sharing of computers. 

Where physical distance cannot be maintained

  • Where other measures are not sufficient, the use of masks or gloves is mandatory with the understanding that these have limitations.

Operating Policy

The provincial health officer and the BC CDC have issued the following guidance around self-isolation that must be adhered to:

  1. anyone with symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat and painful swallowing, must self-isolate at home for a minimum of 14 days
  2. anyone under the direction of the provincial health officer to self-isolate must follow those instructions
  3. anyone who has arrived from outside of Canada, or who is a contact of a confirmed COVID-19 case, to self-isolate for 14 days and monitor for symptoms
  4. Anyone who may start to feel ill while at work, should notify Shelley Quinn or Anik Champoux immediately. Anyone feeling ill will need to be traveled either by trusted person or by ambulance. It is understood anyone with symptoms must travel from the workplace to their home.
  5. All WAS staff working from home have to adhere to WAS Working from Home policy.
  6. Staff schedules have been modified to reduce the time spent together, and staff are working from their homes and networking through various digital platforms for any project work or meetings.
  7. Occupancy limits for classrooms, offices and washrooms are posted in each room.
  8. Chairs and desks not in use in classrooms have been removed to ensure occupancy limits are not exceeded.
  9. We encourage staff and students to bring and eat lunch at their workstation or outside.
  10. There will be no access to refrigerators, microwaves, shared dishes or utensils.

Capacity Requirements*

WAS is dedicated to providing the best possible learning environment for our students. As such, we have lowered our enrollment by over 50% and increased the number of faculty teaching where applicable. Further, our staff has increased flexibility in their schedules due to this reduction of students on campus. Right now, we have 5-10 students in a program at any given time, which is easily managed by our current staffing. It is our belief that we can safely manage our student body and keep the highest level of learning in effect during this pandemic. 

As such, WAS has capped enrollment for WAS programs to meet Covid-19 policy. The following is a list of our programs and program student capacity during the pandemic. Students will not be allowed to enroll once capacity has been met. 

  1. Marketing Media-9
  2. Mountain Sports Technician-6
  3. Ski Guide-Groups of 6 (held outdoors and divided into small groups)
  4. Bike Guide- Groups of 6 (held outdoors and divided into small groups)
  5. Alpine Guide- Groups of 6 (held outdoors and divided into small groups)
  6. Rock Guide- Groups of 6 (held outdoors and divided into small groups)
  7. Adventure Tourism Winter- Groups of 6 (held outdoors and divided into small groups)

Further, we have reduced hours of operation and discontinued all non-essential events which has further increased our availability and capacity to handle any issues which may arise.  

*Plan Revised as Needed

  • Things may change as we move forward. If anyone at WAS identifies a new area of concern, or if it seems like something isn’t working, WAS will take steps to update policies and procedures. All parties will be involved in this process.
  • Anyone with immediate issues should address Shelley Quinn directly.

Student Learning Accommodations

Tier 1 Phase 1:

  • Students who are ill may apply for academic concession due to missed classes or course requirements
  • Academic concessions may be made directly to the Faculty, with
  • appeal to the Senior Academic Officer, in accordance with WAS’s standard policies
  • Students who are ill and unable to complete a course may submit a Medical Leave form, as per WAS’s usual policies
  • If staff and faculty are unable to work due to an illness, institutional sick day policies apply
  • Staff and faculty should communicate with their supervisor and Senior Education Administrator if they are unable to work

Tier 2 Phase 2:

  • All of the above apply
  • WAS Faculty are urged to be flexible and use discretion regarding class absences in order to encourage students to stay home if ill; the SEA can help and guide Faculty on managing student absences related to illness.

Student Arrival Checklist

Only staff and students can enter the classrooms.◻ Same faculty is working with a stable, healthy group of students.
◻ Consistent staff member on hand for each day of the week.
◻ Faculty ratios are maintained at 1 – 2 staff to every 10 students.
◻ Groups are not combined.
Students who are dropped off should be done curbside, not accompanied inside the building.
Use separate entrances (where possible), social distancing signage and taping off 2-meter increments.
◻ Students who are dropped off should be done curbside, not accompanied inside the building.
◻ 2 meters spacing marked on floor and/or outdoor space.
◻ No more than 10 people in the common area.
◻ Alternate sign in/sign out procedure is implemented so students do not have to share pens/clipboards or keypads.
Health Check in Station is set up and used every morning for staff and students.◻ Face covering for students and staff doing health checks.
◻ Disposable gloves.
ALL staff and students receive a health screening upon entering WAS. Health Check logged on Employee/STUDENT Health Screening Log.
If student is ill, log on the WAS Illness log.
If temperature of 37-38C – monitor throughout the day.
◻ Cough
◻ Sore throat
◻ Shortness of breath
◻ Fever 38C or more
◻ If student has had close contact with someone with COVID-19 or symptoms follow local health department guidance.
◻ Other signs illness requiring exclusion.

International Student Arrivals: Policy and Protocols


a) WAS requires all incoming students to use of ArriveCAN app and the BC COVID-19 App in order to adhere to their requirement under the Quarantine Act. This is communicated via our learning management system Populi which emails and texts student relevant information

b) WAS outlines incoming students at to the procedures and responsibilities for airport arrival and transportation for asymptomatic travelers to Whistler which include wearing a mask, using private transit to the 14-day quarantine facilities. 

c) WAS states that students may only quarantine in suitable locations for student and co-arriving family members to quarantine with procedures including:

  • Access to supplies such as prescriptions and food;
  • Students will not have contact with vulnerable individuals or be living in a group or communal setting (except for family members); 
  • Quarantine accommodation enabling individual physical distancing, and infection-prevention control protocols in place;

d) WAS requires a health screening upon entering the quarantine and health monitoring throughout the quarantine period for COVID-19 symptoms. This is for the general well-being, and compliance with quarantine requirements as well as meeting our needs once the student is allowed on campus. 

e) WAS utilizes technology to integrate the student into the Whistler community by holding welcome sessions and group chats to allow the student to become associate with their new home. 

f) By using Whistler Community Services Outreach for mental health, WAS students have access to messaging and support system as it relates to their integration into the community which includes stigma and anti-racism supports, mental health and cultural/religious considerations. Further, WAS is committed to supporting an open and free learning environment where racism is not supported.  Students will be encouraged to make appointments as needed. 

g) All emergencies referred to 911

h) WAS in partnership with the community of Whistler give students current Information about COVID-19 testing, contact tracing, and health care providers throughout their time at WAS. 

i) WAS’ Operations and Sales Managers Anik Champoux and Shelley Quinn oversee the day-to-day components of the WAS COVID-19 plan and are responsible for its compliance. 


Upon arrival and clearing customs, students will take a taxi to one of the following approved Quarantine Hotels, or to another approved quarantine location of their choice within 25km of YVR. A mask must be worn at all times while in transit to the hotel, and physical distancing must be maintained whenever possible during transit.   The listed properties all have expanded their cleaning and Covid readiness protocols to be able to host students for the quarantine period in safety.

WAS staff will work with the student to determine the best option for the individual before their arrival in Canada. The student will complete their quarantine plan and it will be submitted to the B.C. Government prior to entering into Canada.

YWCA Vancouver

($75 plus 17.5% taxes per night. Total $1233.82 for 14 nights taxes included)

Room Type – Standard double, private bathroom with microwave, fridge, free wifi, free local calls, lists of food and essentials deliveries provided.

Sandman Vancouver City Centre 

$55.00 plus 17.5% taxes per night. Total $904.82 for 14 nights, taxes included.

Room type: Standard Queen Room or Standard Two Double Room 

Sandman Suites Vancouver (Davie Street)

$75.00 plus 17.5% taxes per night. Total $1,233.82 for 14 nights, taxes included.

Room Type: Queen Suite or Twin Single Suite.

Sample of COVID-19 specific measures taken by the hotels that we feature:



  • During the 14-day quarantine, a representative of the school (Shelley Quinn, Anik Champoux or Diane Riley) will contact the student by phone or text every 72 hours and can speak as needed to provide emotional support.
  • All students will be provided with the reference materials provided by B.C. Centre for Disease Control prior to their arrival in Canada: http://www.bccdc.ca/health-info/diseases-conditions/covid-19/guidance-documents pertaining to medical health and services available during their quarantine.  
  • Students will be directed to download the app for self-assessment on https://bc.thrive.health/ prior to arrival in Canada.
  • Once in Canada, for medical advice about COVID-19, students will be directed to call 8-1-1 (HealthLinkiBC) or visit www.vch.ca/COVID19, and if they have symptoms compatible with COVID-19 they should follow the directions listed at www.vch.ca/COVID19
  • Students can also access the full range of information on the BCCDC regarding testing, isolation, self-care and support.  The BCCDC is the ultimate authority for students to consult with regards to COVID 19 and protocols once in Canada.
  • The closest Urgent care facility to these quarantine hotels is the City Centre Urgent Primary Care Centre: 1290 Hornby St, Vancouver, BC V6Z 0A3. 
  • If it is determined that a student needs to take a COVID test and ultimately tests positive for COVID-19 during their quarantine, they will follow the directions given by the medical professionals, and the school representative, Shelley Quinn will be in contact with the student and their family to ensure that the students’ needs are being looked after.
  • More details are available on the WAS COVID-19 Safety Plan which is posted on the WAS website at this link: https://whistleradventureschool.com/covid-19-coronavirus/
  • Upon completion of the mandatory quarantine, the student will be able to make their way to Whistler to their accommodation and commence classes.  All students will be contacted and be sent the WAS COVID-19 safety plan and will be familiarized with all of the WAS COVID safety protocols prior to commencing class.
  • Students will have access to food via delivery services such as:
  • https://www.skipthedishes.com/vancouver/restaurants
  • https://www.ubereats.com/ca
  • https://www.doordash.com/food-delivery/vancouver-bc-restaurants/
  • https://www.fantuan.ca/en/
  • https://www.yogiskitchen.ca/
  • https://stongs.com/
  • Students prescription drugs and other medications will be handled: 

Students Students will not have contact with vulnerable individuals or be living in a group or communal setting (except for family members); 
WAS will communicate the Federal Quarantine Act to students incoming, while in quarantine to ensure they observe the required standards. WAS will ensure students know their stiff consequences for violations of the following:

Comply with the Federal Quarantine Act
On March 25, 2020, the federal government implemented a self-isolation plan for returning international travellers on select flights under the Quarantine Act.

The federal government will continue to use its authority under the Quarantine Act to ensure compliance with the order to self-isolate, enforceable by RCMP or local police.
Maximum penalties for breaking self-isolation orders include a fine of up to $750,000 and/or imprisonment for six months.
Service BC will conduct compliance and wellness checks to ensure travellers can effectively maintain their 14-day self-isolation.

The quarantine plan is specific and specifies that they are not in contact with any other individuals unless they are travelling with a companion or family member in which case they can quarantine together.

Please reference the document WAS COVID-19 Safety Plan for additional information on the protocol for all students and staff at the Whistler Adventure School. 

A any students requiring Mental health assistance will be directed to contact Whistler Community Services Outreach services: https://mywcss.org/contact-outreach/

At WCSS, our team of Outreach Workers provide no-cost, confidential support for those experiencing challenges with mental health, financial insecurity, advocacy, physical health and injury, housing, food insecurity, substance use, employment, family/friend relationships, parenting support or violence/conflict in relationships.

Typically, our team is mobile, and can reach clients wherever they are. For the time being, most of our services are offered virtually but let us know what you need. During the COVID-19 crisis, we are all in this together and our Outreach team wants to help. It’s ok to not to be ok. We are here to listen and offer support.

Facility and Worker Hygiene Controls

Basic infection prevention measures are being implemented at our workplaces at all times. Employees, faculty and students are instructed to wash their hands for at least 20 seconds with soap and water frequently throughout the day, but especially at the beginning and end of their shift, prior to any mealtimes and after using the restroom. Anyone on campus is required to wash or sanitize their hands prior to or immediately upon entering the facility. Hand-sanitizer dispensers (that use sanitizers of greater than 60% alcohol) are at entrances and locations in the workplace so they can be used for hand hygiene in place of soap and water, as long as hands are not visibly soiled. 

Employees, faculty and students are being instructed to cover their mouth and nose with their sleeve or a tissue when coughing or sneezing, and to avoid touching their face, particularly their mouth, nose and eyes, with their hands. Employees, faculty and students are expected to dispose of tissues in provided trash receptacles and wash or sanitize their hands immediately afterward. Respiratory etiquette will be demonstrated on posters and supported by making tissues and trash receptacles available to all employees, faculty and students and other persons entering the workplace.

Workplace Building and Ventilation Protocol

Operation of the building in which the workplace is located, includes necessary sanitation, assessment and maintenance of building systems, including water, plumbing, electrical, and heating, and ventilation systems. Steps are also being taken to minimize air flow blowing across people.

Workplace Cleaning and Disinfection Protocol

Regular practices of cleaning and disinfecting have been implemented, including a schedule for routine cleaning and disinfecting of work surfaces, equipment, tools and machinery, vehicles and areas in the campus environment, including restrooms, class/meeting rooms, and drop-off and pick-up locations. Frequent daily cleaning and disinfecting is being conducted of high-touch areas, including phones, keyboards, touch screens, controls, door handles, railings, copy machines, etc. Hand sanitizer is available to everyone at the entrance area and within the classrooms.

Important points:

  • Constrain work that requires more than 1 person in the same area in confined space.
  • Restrict access by non-employees (ex. external contractors, etc.) with no non-essential work being performed. 

Appropriate and effective cleaning and disinfecting supplies have been purchased and are available for use in accordance with product labels, safety data sheets and manufacturer specifications, and are being used with required personal protective equipment for the product. 

WAS works closely with the building management of the Campus and is using cleaning products and protocols that meet guidelines and are approved for use and effective against viruses, bacteria, and other airborne viruses. 

General cleaning and disinfecting of the premises occurs at least once a day. Frequently touched surfaces are cleaned and disinfected at least twice a day.

Daily cleaning of hands-on learning environments and touch points throughout the building is provided.

Sanitization of all stations at the beginning and end of each class.  

Sanitation signage will be posted for employee/ student reference. Hand sanitizer bottles and wipes to be supplied throughout the campus. Increased sanitation of the following areas:

  • Entry doors 
  • Garbage bins 
  • Switches

Increased sanitation of all restrooms with signage indicating maximum occupancy in a washroom at a time posted. Physical distancing signage and hand sanitizing protocols are posted inside the washrooms.

WAS asks staff members to clean their workstations and high touch surfaces around the working area at the beginning and end of shifts. The disinfecting wipes will be provided at each office and classroom, when available.

Staff Procedure Checklist

ALL staff receive a health screening upon entering the program
Health Check logged on Employee Health Screen Form.
If staff is ill, log on the Illness log.
If temperature of 37-38 – monitor throughout the day.
Exclusion Criteria:
◻ Cough
◻ Sore throat
◻ Shortness of breath
◻ Fever 38C or more
◻ If student has had close contact with someone with COVID-19 or symptoms follow local health department guidance.
◻ Other signs illness requiring exclusion
Each group has easy access to handwashing sinks with soap and paper towels.◻ Check soap and paper towel supply
Each staff member has 2 face coverings.◻ Cloth face coverings are laundered daily
and dried on highest heat setting.
Emergency contact information is on file for every student so emergency contacts can be contacted quickly due to sick student or necessary closure.◻ Emergency contact and enrollment paperwork is current.
Signs are posted regarding avoiding ill people, covering cough, minimizing non-essential activities in the community, and frequent handwashing.◻ Signage is printed and posted at entrances and exits
Handwashing signs are posted at sinks.
Enough supplies are available for 2–4 weeks.◻ Sanitizer and disinfectant
◻ Face covers
◻ Paper towels, Toilet paper, Facial Tissues
◻ Soap and laundry soap
◻ Gloves
◻ PPE based on selected screening used
Other daily supplies as required.

Incident Case Management

In the event there is a positive case of COVID-19 at our campus, we will observe the protocols established below in conjunction with the Provincial and Federal Health and Government authorities.

Tier 1 One:

  • The Operations Manager will initiate the case management system if there is a report from a member of the community or a notification from public health authorities. 
  • The affected individuals must complete the WAS medical form by request of the Operations Manager. 
  • Employees and students who have been in contact with affected person or working on the same campus will be notified straight away and will need to isolate for 14 days.
  • The General Manager will act as incident commander and liaison to the Vancouver Coastal Health and other personnel as needed.
  • WAS will follow guidance provided by public health officials at the time of the report.
  • WAS will make decisions on next steps which may include:
    • contacting and supporting any affected students, teachers, staff and visitors.
    • instructions on how to be tested at the appropriate testing facility.
    • Operations Manager will continue communicating with individuals or groups of contacts regarding self-isolation or monitoring for symptoms.
    • Manager will give policy on sick leave and making work-from-home or other alternative arrangements.
    • Perform deep cleaning of campus facility. 
    • Updating the affected WAS community through social media and the WAS website; posting public notices in building.
    • Entrances and public spaces; and closing any campuses as directed/if required by local health officials.
    • If additional mental support or medical support is required, WAS works with the local medical authorities via Coastal Health and Whistler Community Services, both of which provide assistance and support to WAS staff and students.

Tier 2:

  • All above steps apply.
  • Communicating to current students, faculty and staff with regards to WAS’s response.
  • Possibility using other modalities for instruction as needed.  
    • opening windows and meeting in a space where physical distancing is possible (ex. Garage door, etc.)

Tier 3-Case on Campus:

The following steps will be taken immediately by management upon confirmation that a student, staff member, or teacher has tested positive for COVID-19 in the school/workplace:

  • School Director to be notified immediately, who will then notify the Senior Management team.
  • Senior Management will contact the applicable public health authority to seek guidance on how best to proceed (call 811).
  • Following the advice of the public health authority, school management will ensure that affected persons are immediately sent home to isolate and await guidance on further isolation/ testing requirements. Students, staff, and teachers who have been in contact with someone who has tested positive for COVID-19 will be instructed to self-monitor for symptoms, and to call 811 if required (with WAS’ assistance if needed) for further guidance.
  • Senior management will initiate contact tracing within the school and arrange for temporary closure of affected classroom(s) and/or campus for deep cleaning. If necessary, this may include a temporary campus shutdown (minimum 3 days) with a shift of classes back to online delivery format for duration of shutdown.
  • Senior Management will communicate any critical information to all students, staff, and teachers through email and updates on our website and social media.

Management of individuals exposed to COVID-19 outside of the school

Situations will arise where students, staff, or teachers may be exposed to COVID-19 outside of the school environment (for example, exposure to family or household members that don’t attend the school, social contacts outside of school). Household members and others who live with the individual who has tested positive should isolate for 14 days and follow the guidance of the public health authority.

Students who are required to self-isolate or quarantine will have access to lessons online until it is deemed safe for them to return to school (see Student Accommodations Policy).

If a Student Presents with Symptoms of COVID-19 at their Post-Quarantine Accommodation Site

In the event that a student demonstrates symptoms of COVID-19 in their post-quarantine accommodation site, the following steps will be followed:

  • The student must isolate immediately in their bedroom, informing the school and/or residence (HI Hostel) contact immediately.
  • If the student is in a residence (HI Hostel) contracted by WAS, the school management will contact the residence/homestay contact, to ensure clear communication of the situation.
  • Residence contact will separate all other members of the household (in an outdoor common space if possible), to ensure they do not come into contact with the student, or any surfaces/areas the student has touched.
  • Persons that have come into close contact with the student, specifically those in the student’s class or “cohort”, would be advised to self-monitor for symptoms and may be required to self-isolate for 14 days if advised by the public health authority.
  • Together with the assigned school management member, the student will contact the local health authority, and take the recommended steps (go to the hospital, continue self- isolation, proceed to an assessment center for testing etc.).
  • A thorough, professional cleaning of all areas the student has occupied will take place, and any other rooms and areas they have frequented.
  • Assigned school staff will then continue to closely monitor the student, homestay contact, and all other students, staff, and teachers considered at risk, implementing risk assessment measures, such as taking temperatures of all students daily and further ensuring they are aware of symptoms to be aware of.
  • If the student tests positive for COVID-19, all homestay contacts will be tested, as well as school contacts identified as at risk by the local health authority.

Return to Instruction on Campus

While an individual suspected to have COVID-19 is waiting for test results they must be in isolation and cannot attend school in person. The individual will be sent digital presentations and work assignments after the classes missed if they feel well enough to participate.

Any student or staff member who has tested positive for COVID-19, or who is required to self- isolate, will not be allowed to return to school until the return date advised by the public health authority.

Individuals who have had a COVID-19 test because of symptoms, but who test negative should not return to school until at least 24 hours after their symptoms have resolved.

COVID-19 Negative 

For an ill individual who has a known alternative diagnosis provided by a health care provider, return to school can occur when symptoms are resolved for at least 24 hours.

Protocol for if students do not remain in quarantine for 14 days:

  • WAS will notify the public health authority immediate.
  • WAS will notify all community stakeholders with regard to contact tracing.
  • WAS will notify the student that they are violating government recommendations and will face consequences as applicable to local, provincial, and national law.
  • WAS will notify local police as necessary.
  • WAS will terminate student’s enrollment and report to CIC with regard to study permit. 

Process of check-ins during the mandatory 14-day quarantine period.

  • During the 14-day quarantine, a representative of the school (Shelley Quinn, Anik Champoux or Diane Riley) will contact the quarantined student by phone or text every 72 hours and can speak as needed to provide emotional support.
  • WAS staff will contact students to ensure they are prepared to enter the classroom setting by advising them on all protocols and guidelines for safety. 
  • Students having issues whether mental or medical will be referred to the following:
    • Students will be directed to download the app for self-assessment on https://bc.thrive.health/ prior to arrival in Canada.
    • Once in Canada, for medical advice about Covid 19, students will be directed to call 8-1-1 (HealthLInkiBC) or visit www.vch.ca/COVID19, and if they have symptoms compatible with COVID 19 they should follow the directions listed at www.vch.ca/COVID19
    • Students can also access the full range of information on the BCCDC regarding testing, isolation, self-care and support.  The BCCDC is the ultimate authority for students to consult with regards to COVID 19 and protocols once in Canada.
    • The closest Urgent care facility to these quarantine hotels is the City Centre Urgent Primary Care Centre: 1290 Hornby St, Vancouver, BC V6Z 0A3. 

Case Management Checklist

There is a designated space for isolating sick students to stay until a designated person can pick them up.◻ Isolation/sick room is disinfected after use
◻ Staff supervising ill student uses personal protective equipment.
Staffing ensures that ratios do not exceed 1-2 staff to 10 persons in any one group.◻ Ratios must be maintained at all times
◻ Lower ratios allow for proper physical distancing in each space groups will be using.
◻ Consistent staffing is maintained for breaks. Same staff with same group/classroom.
All onsite tours discontinued.
Non-essential visitors are not allowed in the facility.
◻ No special events/guests are scheduled for WAS.
Connect with local health department to notify them regarding staff, faculty or student with COVID-19 symptoms.Our Local Health Department is:
Vancouver Coastal Health
Phone: 604-276-4345
Connect with Whistler Mental Health for staff, faculty, and student support.Our Mental Health Consultant is:
Whistler Community Services Outreach
Phone: 866-661-3311

Communications and Training Practices and Protocol

This COVID-19 Preparedness Plan was communicated by our Learning Management System (LMS) Populi to all employees, faculty and students and necessary training was provided as courses began. Additional communication and training will be ongoing as changes in protocols occur. Training will be provided to all employees, faculty and students who did not receive the initial training and prior to the start of their coursework. Records of training are retained on the LMS.

Instructions will be communicated to all subcontractors, vendors and outside technicians about protections and protocols, including: 

1) social distancing protocols and practices;

2) drop-off, pick-up, delivery;

3) practices for hygiene and respiratory etiquette;

4) requirements regarding the use of face-coverings and/or face-shields by employees, faculty and students. All employees, faculty and students will also be advised not to enter the workplace if they are experiencing symptoms or have contracted COVID-19.

Communication will be also provided in welcome packages, forums and other modalities to increase awareness of procedures and protocols. The General Manager will check in with all students, staff and faculty to ensure requirements are being met. 

Managers are expected to monitor how effective the program has been implemented. All management and employees, faculty and students are to take an active role and collaborate in carrying out the various aspects of this plan, and update the protections, protocols, work-practices and training as necessary. This COVID-19 Preparedness Plan has been certified by WAS management and the plan was posted throughout the workplace and made readily available to employees starting June 1, 2020. It will be updated as necessary by designated WAS personnel.

WAS In Person Instruction Policy

Tier 1:

  • Masks required and available to faculty and front-line staff.
  • Signage provided on maximum number of people in a given space.
  • Instructor and student orientation for social distancing. Classrooms are clearly marked for student seating and faculty instruction. 

Tier 2: (In the case of an Incident)

  • Switch to remote learning (no in-person instruction)

Accessibility to Instruction

Tier 2: (In the case of an Incident)

Support provided to students who need accommodations for remote learning.

COVID-19 Safety Responsibilities By Role

WAS Management and Directors are required to ensure that:

  • All resources (information, authorization of administrative changes, technology, training, human resources) and materials (personal protective equipment, equipment, cleaning and disinfecting products. and systems) required for implementation and maintenance of the COVID-19 Safety plan are made available as practical when required.
  • Ensure that supervisors and workers are informed about the content of safety policies.
  • Conduct a periodic review of the effectiveness of the plan. This includes a review of the available control technologies to ensure that these are selected and used when practical.
  • Maintain records of training and inspections.
  • Re-examine all tasks in the workplace, especially those that require the direct care of students, and ensure that safe work procedures are updated with COVID-19 practices.
  • Where possible, have workers perform only essential tasks to maintain the student’s education and well-being. Tasks that are non-essential should be put on hold until directed otherwise by the provincial health officer.

Supervisors (Managers)

  • Ensure that all staff, faculty and students are knowledgeable regarding the controls required to minimize their risk of exposure to COVID-19.
  • Direct work in a manner that eliminates or minimizes the risk to workers.
  • Post or relay educational and informational material in an accessible area for workers to review.

Workers (teachers, administrative and support staff, and outside contractors)

  • Know the controls required to minimize their risk of exposure to COVID-19.
  • Participate in COVID-19 related training and instruction.
  • Follow established work procedures and instructions as directed by the employer or supervisor.
  • Report any unsafe conditions or acts to the supervisor.
  • Know how and when to report exposure incidents.

Communication Strategies

COVID-19 Communication Strategies enacted by WAS

  • Remind staff that all health and safety measures in place prior to the pandemic are still in place.
  • Attempt to mitigate staff confusion and concerns by communicating essential health and safety information to them in writing before they return to the workplace. If possible, give staff an appropriate amount of time to review this material, and to respond to questions.
  • Upon first return to the workplace, hold a health and safety meeting to review workplace practices relating to COVID-19 and other health and safety matters. Additional communication may be required as new information is made available that may affect work practices.
  • Daily check-in meeting with workers to provide them with new information and review any concerns.
  • Ensure that students and staff understand the policy that students must stay home if they are sick.
  • Minimize the number of non-essential people coming into the school.
  • Ensure that workers know how to raise safety concerns. 
  • Establish a protocol whereby information is posted and emailed to all staff relating to COVID-19 in the workplace.

Other Documents to reference:

WAS Policies for Students and Staff: Document sent to all students and staff prior to attending classes.  

WAS Travel and Quarantine Protocol: Document for all students travelling to Canada to attend WAS.

Live Life Outdoors!